Nest – technology marketing that is hot and cold

If ever there was a market for for one of the hottest/coolest (excuse the pun) technology propositions the Nest thermostat it is the UK. One minute it’s sunny and warm but the next (and actually most of the time) it’s cloudy and cold. So surely us Brits are target market for better managing the temperature of their home.

 

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How much cooler does this Nest thermostat look than the drab old white or grey plastic thermostat that you have hidden somewhere in your house?

And that’s the great thing about this. By offering a thermostat that is attractive to look at and with a very simple user experience it actually means that you will interact with the technology to help you better control the temperature in your home and hence reduce your energy costs. 

The problem that they are hitting on is that if you’re like me your current thermostat is so fiddly to use and hidden that you simply don’t bother meaning that your energy consumption is very inefficient.

Even better the Nest thermostat uses smart technology to learn how you like your home temperatures and can regulate accordingly and also allows you to manage remotely via the web. This really promises to change the behaviour of how you manage your home energy. 

This then is a great example of breakthrough innovation technology marketing.

  1. Find a real customer need – improve home energy control and costs
  2. Develop a breakthrough proposition – a learning thermostat that you want to use
  3. Focus on customer experience – design an elegant and easy to use product
  4. Get people excited to talk about it – judging by the reviews in the US clearly the media and early customers are very happy to recommend the Nest

You won’t be surprised that the designer of this great looking product (Tom Fadell) was also responsible for designing the iPod.

It’s another great example to all of us that aspire to developing winning technology propositions to focus on how we want the customer to engage with our product.

While I wait for this great product to come to the UK I’ll just have to hope it gets sunnier again soon.

 

 

 

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3 thoughts on “Nest – technology marketing that is hot and cold

  1. I have a hunch it’s not just a thermostat Dave. There’s a whole load of processing power in that unit. More than it needs. These guys are just starting out on a quest for control of home automation. I have a feeling there’s a lot more to Nest than we’re seeing right now.

    • John,

      I think you’re right. And if they can help us interact and control other home devices & services in such an elegant and simple way as this thermostat then I think I may want to live in a Nest home 🙂

      I remember visiting Samsung labs in Korea many years ago and they showed me the mobile technology they had then to allow forgetful Korean housewives to be able to turn off the gas on their ovens remotely. Apparently that was a big problem in Korea that may not exist in California but I think paints the picture of other great opportunities for Nest to work on.

      Now if only it worked on bluetooth it could control my speakers too 🙂

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